EcoQuest Safaris Booking Terms and Conditions

Welcome to EcoQuest Safaris Ltd. Our aim is to provide you with an exceptional and memorable safari experience across East and Central Africa. To ensure a smooth and enjoyable journey, we have established clear booking terms and conditions. These Booking Terms and Conditions guidelines are designed to protect both you, our valued traveler, and our company. Please read them carefully before making your reservation.

Reservations and Payment

Deposits and Payment Schedule

To secure your safari booking, a deposit is required upon confirmation:

  • Low Season (April to June, October to November): A deposit of 40% of the total tour cost is required. This deposit also secures any necessary permits, including gorilla permits.
  • Peak Season (July to September): A deposit of 50% of the total tour cost is required to safeguard reservations and permits. Peak season is characterized by higher demand and limited availability.
  • Balance Payment: The remaining balance must be settled at least 2 weeks prior to your arrival date. For bookings made less than one month before departure, full payment is required at the time of booking.

Payments should be made via international money transfer to our designated company bank account in Uganda. Details for the transfer will be provided upon confirmation of your booking.

Booking Confirmation

Upon receipt of your deposit, we will issue a confirmation letter, detailing your tour itinerary and payment schedule. This confirmation secures your safari reservations and any necessary permits.

Cancellation Policy

Cancellation Penalties

If you need to cancel your safari, the following cancellation penalties apply based on the number of days before departure:

  • More than 60 Days Before Departure: Full refund of the deposit.
  • Between 60 and 30 Days Before Departure: 70% refund of the deposit.
  • Between 29 and 15 Days Before Departure: 30% refund of the deposit.
  • Less than 15 Days Before Departure: No refund.
  • Unused Portions of Safari: No refund is provided for any unused portions of your safari once it has commenced.

Please be aware that gorilla permits in Uganda are non-refundable once booked, as stipulated by the Uganda Wildlife Authority. This policy is crucial for the management and protection of gorilla populations.

Child Policy

Child Rates and Guidelines

  • Children Aged 3 Years and Below: No charge applies for children in this age group.
  • Children Aged 4 to 12 Years: Charged at 50% of the adult rate.
  • Children Aged 13 Years and Above: Charged at the same rate as adults.

Age Restrictions

Please note that children below the age of 15 years are not permitted to participate in gorilla and chimpanzee trekking activities due to safety and conservation regulations.

Important Booking Information

Tour Tariffs

Tour tariffs are based on known costs and exchange rates at the time of booking. We strive to keep our prices consistent, but significant changes in costs beyond our control may necessitate adjustments. Any such changes will be communicated promptly to our clients.

Alterations to Arrangements

We retain the right to modify arrangements due to unforeseen local conditions. This includes changes to accommodation, transportation, or activity schedules. We also reserve the right to refuse participation or continuation of any tour to individuals who are deemed to cause hazards or inconveniences to other clients or to our environment.

Currency and Banking

In Uganda, US dollar banknotes issued before 2006 are accepted at a lower exchange rate. To avoid unfavorable exchange rates, we recommend traveling with banknotes from more recent series.

Contact Us for More Information

For any questions or further information regarding our booking terms and conditions, please do not hesitate to contact EcoQuest Safaris Ltd. Our team is here to assist you with all aspects of your safari planning and ensure a seamless and enjoyable experience.

By choosing EcoQuest Safaris Ltd, you are selecting a company committed to providing exceptional safari experiences while upholding high standards of customer service and conservation. We look forward to welcoming you on your adventure and ensuring that your journey through Africa’s stunning landscapes is both memorable and enriching.